Where We Put You First
Patient care is our privilege at UChicago Medicine AdventHealth GlenOaks. Whether you're coming in for a quick test or are planning an overnight stay to recover from a procedure, we'll be by your side, prioritizing your comfort and safety.
Get familiar with what to expect and how to prepare for your hospital stay so you can focus on what matters most: healing.
What to Expect for Your Hospital Stay
We’ll do everything we can to help you feel comfortable and confident with the care you receive, and that starts with learning what you can expect as our patient.
- Make the Most of Your Stay
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We encourage you to take an active role in your care. Being prepared and asking questions ensures the best possible outcome and successful recovery.
Ask Questions
We understand that hospital stays, surgeries and procedures can cause anxiety. Ask us whatever questions you have, as many times as you need to. We’re happy to share our knowledge and experience about what you can expect during your stay.Bring a List of Current Medicines
Be sure to tell your doctor about all the medicines you take. This is very important information as certain medications can interfere with others. Be prepared to share:- Herbal supplements
- Over-the-counter medications (ibuprofen, allergy medicine, etc.)
- Prescription medicines
- Vitamins
Make Your Allergies Known
Avoid complications by making sure your doctors and nurses know about any drug, food, skin or other allergies.All Test and Procedure Results
Ask for every test and procedure result and talk to your doctor about what they mean for your care.Understand Your Home Care
If you're unsure about changes in medications or activity levels, find out before you leave. - What to Bring
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To ensure your admission to the hospital goes smoothly, please bring the following:
- A photo ID (driver's license or passport)
- A list of all your current medicines
- Any forms your primary care provider gave you to bring to the hospital
- Any relevant medical insurance information, including insurance cards, pre-certification and any other documentation required by your insurer
- A list of emergency contact numbers
Please feel free to bring personal items, such as pajamas, slippers, a bathrobe, socks, reading glasses, books, photographs or anything that would make you more comfortable.
However, we ask that you keep these to a minimum as there is limited space for personal items in patients' rooms. In addition, please note that UChicago Medicine AdventHealth GlenOaks is not liable for personal belongings in the event of theft or damage.
- Preparing for Surgery
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When your surgeon schedules your procedure, a representative from the Pre-Admission Testing Center (PATC) will contact you to ask a series of health-related questions to individualize your care plan. We'll schedule an appointment before surgery if you need blood work or additional testing.
We'll ask you to arrive two hours before your surgery start time. After you check in at the information desk, you'll be directed to the Day Surgery Center on the hospital's first floor and escorted to your private room.
This time is used to review your admission history for any changes, obtain any additional testing ordered by your surgeon or anesthesiologist, perform pre-operative patient preparations and educate you on what to expect before and after your surgery.
- Pharmacy Services
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A trusted pharmacy is an important partner in your good health. At UChicago Medicine AdventHealth GlenOaks, we offer inpatient and outpatient pharmacy services. This means that not only do we handle medication needs for hospital patients, but we also provide services to our neighbors in the community.
- Spiritual Care
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We understand that keeping your faith is an important part of healing. Whether you or a loved one need a little extra support or guidance, our Spiritual Care department can help guide you through difficult seasons in life.
Our chaplains at UChicago Medicine AdventHealth GlenOaks are on-call 24 hours a day, seven days a week. Ask your nurse for assistance or call 630-312-3921.
Our spiritual care services include:
- Advance directive assistance
- Art and music programs
- Assistance visiting clergy and pastoral visitors
- Bedside visits and prayers
- Community clergy referrals
- Grief support groups
- Spiritual guidance, including counseling and crisis ministry
- Worship and devotion services in the chapel
- Classes and Events
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UChicago Medicine AdventHealth GlenOaks offers a wide range of classes, events and programs for your whole health. With topics that include preparing for childbirth, CPR classes, health screenings and seminars and much more, you can find the program that’s right for you.
- Tele-ICU Care With Hicuity Health
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Our intensive care unit (ICU) collaborates with Hicuity Health to provide acute-care telemedicine visits, improving how we deliver care for our patients and their families. This tele-ICU service leverages evidence-based practices, workflow management technology and 24/7 care team attention — all of which streamline our care and ultimately help save lives.
Hicuity Health cares for more than 160,000 patients annually, delivering enhanced patient outcomes and expert clinical support for its partner hospitals, including UChicago Medicine AdventHealth.
Find Support on Our Spiritual Care Hotline
Whatever you're facing, you're not alone. When you need a listening ear, our Spiritual Care Hotline is here for you at Call833-258-2414, Monday through Friday, from 9 am to 5 pm CST. Calls are free and confidential, and our caring team members will listen without judgment, offering prayer, support and additional resources if needed.
Communication Assistance
To ensure access to care and care-related services, we offer communication assistance to patients and their guests who have limited English proficiency or a disability that results in a communication challenge.
To arrange for services:
- A team member can request services before or during your appointment
- Communication assistance is available in our emergency department
Communication assistance services include:
- In-person support is available if requested 24 hours before your appointment
- Telephone support connects you to interpreters in 240+ languages
- Video services offer real-time interpretation and are always available (this on-demand service provides more than 57 languages, including sign language)
- Written translation is available in more than 200 languages
We can connect you with medical interpreters in multiple languages, including:
- American Sign Language (ASL)
- Arabic
- Bosnian
- Cantonese
- French
- Greek
- Hindi
- Italian
- Mandarin
- Mongolian
- Nepali
- Polish
- Romanian
- Russian
- Serbian
- Spanish
- Swahili
- Ukrainian
- Urdu
- Vietnamese
We also offer medical interpreter services in many other languages. Please let us know if you need different services.
We are committed to providing equal access to patients, family members and companions with disabilities in compliance with the Americans with Disabilities Act (ADA).
To assist you, your family members or your companions who are deaf, hard of hearing, or affected by a speech disability, we offer the following auxiliary aids and services available free of charge:
- American Sign Language (ASL) or oral interpreters
- Assistive listening devices
- Telephone handset amplifiers
- Text telephones (TTY)
- Video remote interpreting (VRI)
- Written materials
- Other aids and services
Making It Easy to Find What You Need
A hospital stay can bring many questions, from insurance coverage to billing and follow-up appointments. Find quick links to the information you need.
Your Safety Is Our Top Priority
We’re committed to making patient care better and safer every day. Explore the safety practices we implement that meet the standards of the National Quality Forum and The Leapfrog Group.
Ease Your Mind Ahead of Time
A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled healthcare service that requires a hospital stay, we recommend contacting your anticipated healthcare practitioners within the hospital to confirm they accept your insurance provider. You can also get information about billing practices and an estimate for your upcoming services ahead of time to help avoid any unexpected challenges and fees.