Specialized Medications and Personalized Health Support
We're dedicated to helping patients with complex, chronic or rare diseases reach their therapy goals by providing safe and accessible care at the lowest cost. We can support your whole health and treatment with medication services and delivery, provider coordination and 24/7 pharmacist availability.
Our Specialty Pharmacy team is here for your healing in body, mind and spirit. Learn more about the features of our Specialty Pharmacy below or download our Welcome Packet.
UChicago Medicine AdventHealth Bolingbrook Specialty Pharmacy
*We are closed on weekends and all major holidays, including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day.
Specialty Pharmacy Program Care Features
Our individualized approach helps ensure you get the most out of your treatment plan. Services include:
- Access to a pharmacist 24 hours a day, seven days a week
- Communication with your physician about your care
- Coordination with your insurance company for prior authorization
- Education on your unique health condition
- Free delivery of your medication
- Refill reminders
- Training and counseling regarding your specialty medication
Services We Provide
We recognize that your needs may be complex, and undergoing treatment can be stressful. The specialty pharmacy staff at UChicago Medicine AdventHealth Bolingbrook is dedicated to working with you and your health care team to make it easier. Our primary goal is to provide you with quality care and access to the medications you need.
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Personalized Care
Our specially trained staff will work with you to discuss your treatment plan and address any questions or concerns you might have.
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Collaboration With Your Doctor
We work directly with your doctors or other caregivers to make sure any issues you may be having with your treatment are addressed immediately.
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Follow Up
Getting your medications and supplies quickly is important. We’ll be in regular contact with you during your treatment. You may also contact our pharmacy any time for status updates.
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Benefits Check
We’ll help you explore all the options with treatments that may be costly. We will work with your insurer to provide you with information and an explanation of your benefits.
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Delivery
We’ll contact you before your refill date to coordinate the medication you need. We provide free shipping to any postal address within the state of Illinois.
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24/7 Support
Our pharmacists are available 24 hours a day, seven days a week. We’re always here to answer any questions or concerns you might have.
Information About Our Pharmacy Services
- Refills
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You will be contacted by a team member before your refill date. If you would like to contact us for a refill, you can do so via our automated phone line for refills, or by speaking directly with a member of the specialty pharmacy team over the phone.
- Prescription Transfers
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If you feel that our pharmacy is not able to meet your needs, we can transfer your prescription to the pharmacy of your choice. Please call us at Call630-856-3991.
If for any reason we are no longer able to provide your medications, we will transfer your prescription to another specialty pharmacy that can. We will inform you of this transfer of care.
- Adverse Drug Reactions
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If you experience adverse effects to any medication, please contact your doctor or our pharmacy as soon as possible.
- Proper Disposal of Sharp Objects and Unused Medications
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Place all needles, syringes and other sharp objects into a sharps container. This will be provided by the pharmacy if you are prescribed an injectable medication. For those needing to dispose of needles, visit Safe Needle Disposal and click on your state for information.
If you have unused medication, click here for more information on how to dispose of it.
- Drug Recalls
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If your medication is recalled, the specialty pharmacy will contact you with further instructions as directed by the FDA or drug manufacturer.
- Infection Control
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Wash your hands using antibacterial soap, then rinse thoroughly and dry them before taking medication or administering your own medication.
- Emergency Disaster Information
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In the event of a disaster in your area, please contact our pharmacy to instruct us on how to deliver your medication.
- Communicating Concerns
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We want you to be completely satisfied with the care we provide. If you have any issues with your medication, the services rendered or any other issues related to your order, please contact us directly and speak to one of our staff members.
Patient Management Program
As a patient of our specialty pharmacy program, we’ll monitor your medications and your overall progress through our disease-specific Patient Management Program.
On a regular basis, we will review:
- Current medications you are on and if they are still right for you
- Any side effects you are having
- Your response to therapy
- Your ability to stay on therapy
This service is free and taking part in the program is voluntary. If you no longer wish to take part in the program, contact our team by phone to opt out.
Pharmacy Payment Policy
Before receiving your medication, a staff member will let you know your part of the cost that is not covered by your insurance or other third-party sources.
Your part of the cost may include but is not limited to: out-of-pocket costs such as deductibles, copays, coinsurance, and annual out-of-pocket limits.
We will provide this information if there is a change in your insurance plan. If you ask, we will also provide you with the cash price of the medication.
- Insurance Claims
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We will send claims to your health insurance carrier on the date your prescription is filled. If the claim is rejected, a staff member will let you know the reason why, and work with you to solve the problem.
If the claim is rejected because our pharmacy is not in network with your insurance, we will let you know and work to transfer your care.
- Copayments
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You may have to pay a part of your medication cost, called a copayment or coinsurance. If you have a copayment or coinsurance, it must be paid at the time of shipping or pick-up.
We accept Visa, MasterCard, American Express, and Discover credit cards. We can keep your credit card information on file in a secure and safe place.
If our pharmacy is out of network, and there is any cost for you to use our service, we will let you know.
- Financial Assistance
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We can help enroll you in financial assistance programs to help with copayments, and make sure there are no financial problems with starting your medication.
These programs include discount coupons from drug manufacturers and help from many different disease management foundations.
Patient Rights and Responsibilities
UChicago Medicine AdventHealth Bolingbrook Specialty Pharmacy knows that all patients have basic rights. Patients who feel their rights have not been respected, or who have questions or concerns, can file a written complaint. Learn more about patient rights and privacies, and access downloadable forms below.
Contact Us
We're here to help. If you have questions or need to speak to someone about your account or prescriptions, we're only a phone call or an email away.
Call us at Call630-856-3991 or toll free at Call833-670-7171.