Mobile App Support

1. On the Account login page of UChicagoMedicineAdventHealth.com, click “Forgot Password”.
2. Enter your email address and click “Request a Reset Link”.
3. Check your email inbox.  AdventHealth will immediately send a message to your account's email address.
4. Click the Reset Your Password button in the email.
5. Enter a new password.

You either entered something that is not an email address format or there is a blank character in the email address field.

You either do not have an account yet or the password you entered was not correct.

For your security, we lock accounts after too many failed attempts to log in. If your account is locked, there are two ways you can reset your password:

Option 1 – Reset Password Page

1. On the Account login page of UChicagoMedicineAdventHealth.com, click “Forgot Password”.
2. Enter your email address and click “Request a Reset Link”.
3. Check your email inbox. UChicago Medicine AdventHealth will immediately send a message to your account's email address.
4. Click the “Reset Your Password” button in the email.
5. Enter a new password.

Option 2 – Help Center

1. Call Call855-238-8791 where customer support can assist you.

1. Click your Account Menu on the top right of your screen where your name is if you are using a browser, or on the top left if using the app.
2. Click “Profile & Settings” from the dropdown list.
3. Click the “Update” button within the Contact Information section of your profile, next to the email address you’d like to change.
4. Enter the new email address you wish to use.
5. Confirm the new email address you wish to use.
6. Check your email inbox. UChicago Medicine AdventHealth will send an email to you to verify the email address you've entered.
7. Click the verification link in the email.

• Sign In and accept the terms and conditions if you have not already.

• On the Account homepage, scroll down to the “Finish Setting Up Your Account” section, and click the “Complete Account Setup” button.

  Click "I have a personal activation code" if you have the aftercare summary with a personal activation code.

  • Enter your personal activation code and confirm your date of birth information.
  • Request a verification code via text or call.
  • Set your location.
  • View your Account homepage.

  OR

  Click “Continue without a code” if you do not have the personal activation code.

  • Search for your medical records in our system by providing your legal first name, last name, date of birth, legal sex and phone number associated to your records.
  • Request a verification code via text or call.
  • Set your location.
  • View your Account homepage.

How do I add a child to my account?

If you still do not see any health records after taking these steps, please contact us.

If your account has incomplete information, check the following:

• Are your visits associated with UChicago Medicine AdventHealth care providers and facilities? Currently, we can only link to participating hospitals and doctor's offices.
• Check to see that your visit is showing. If it is, you may have to wait for this report to be completed or made available to you online if it was very recent.
• Has your care provider reviewed the information? The care provider may only release results to your Account after they have had an opportunity to fully review the details. Always speak to your care provider about any results posted.

If you want to correct information on your medical records:

Contact the Health Information Management department to request changes.

UChicago Medicine AdventHealth is only able to create accounts for users at least 14 years of age. If you would like to view your child's records online:

1. Log in and click on your account menu in the upper left-hand corner.
2. Click "Family Accounts".
3. Click "Add a Child".
   • You must have your child's MRN or Patient Account ID.
   • Search for your child's medical records in our system by providing their legal first name, last name, date of birth and phone number associated to their records.
   • Request a verification code via text or call.
     What to do if your phone number isn't receiving texts?
   • Enter their MRN or Patient Account ID.
   • Verify their information.
4. View your account homepage.
5. Click on your account menu in the upper right corner.
6. Select your child's name from the dropdown list.

In the hospital:
If you are with your child or loved one at the time of registration in a facility, Patient Access can send you an invitation to view your child's records in UChicago Medicine AdventHealth.

Your Medical Record Number is available on the following documents:

• Discharge paperwork provided by the hospital. 
• On your wristband from a recent hospital stay. 

Your Patient Account ID can be found on the following documents:

• Pre-registration paperwork provided by your doctor's office.
• Printed visit summary paperwork provided by your doctor's office. 
• Billing statement provided by your doctor's office. 
• Billing receipt provided by your doctor's office. 

If you have not received your code:

1. Click “Send new verification code”.
2. Enter the new verification code.

If the code you entered is creating an error:

• Ensure you have entered the correct code OR click the back button and then select  "Send by Call”.

If you cannot understand the code provided via phone call:

1. Click the back button and select “Send by Text Message”.
2. Check your cell phone for a text message with a new code.

Don't forget - you can always speak with your care provider's office about getting access to your records via invitation. If you are unable to verify your phone number online, please verify your identity in the office.

1. When in your Account, click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app.
2. In the “My Record” section of the dropdown menu, click on any one of the following to access the appropriate health records:
   • COVID-19
   • To Do
   • Visits
   • Test Results
   • Medications
   • Plan of Care
   • Preventive Care
   • Questionnaires
   • Upcoming Tests and Procedures
   • Medical and Family History
   • Health Reports
   • Trends Dashboard
   • Growth Charts
   • Document Center
   • Genetic Profile
   • End-of-Life Planning

Patients can visit any office in person or call the facility.

Paper copies of medical records may be released upon receipt of written authorization of patients over the age of 18 or a legal guardian.

Reference Link (Medical Records)

1. Once logged into your Account, on the homepage click “Messages” from the “Quick Links” section.

   OR

   Click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app. Once in MyChart, click the “Messages” button in the menu or the quick links.

2. Once on the Message page, click the “New Message” button.
3. Select a topic, write your message, and click "Send".

1. Once logged into your Account, on the homepage click “24/7 Virtual Urgent Care” in your Care Team or from the “Get Care” page.
2. Once on the 24/7 Virtual Urgent Care page, click the “View Inbox” button.
3. In your Virtual Care Inbox, click the “Create a New Message” button.
4. Select the care provider, message type, add your subject, write your message, and click “Send”.

Providers will be added automatically to your care team after you have scheduled a visit with them.

Providers you have seen in the past cannot be removed from your care team. You can manually hide care providers from your list by using the “Settings” button found in the upper right corner of your Care Team.

Once you have the Care Team Settings sheet open, hide the care providers you do not wish to show up in your Care Team via the toggle to the right of their names.

Yes! You can find your available bills and pay them online.

1. When in your Account, click the “Billing” button that is found under the “More for You” section of your homepage, or in the top menu of your browser.

   OR

   When in your Account, click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app.

2. Click the menu button and scroll down to the “Billing” section and click the “Billing Summary” button.

Other ways to pay:

Please visit our “Pay My Bill” page to find more billing types and options.

Make sure you have access to your family member’s records via the “Sharing Hub” in MyChart.
How do I add a child or family member to my account?

1. Once logged into your Account, select the family member’s name in the top menu or after tapping “Switch Account” if using the app.
2. After switching accounts, click the “Billing” button that is found under the “More for You” section of your homepage, or in the top menu.
3. Your family member’s bills should show in the list of Billing Summaries.

If your paper bill does not match any of the Billing Summaries in your account, you may have received a bill from one of our network partners, which currently is not available within your account. Please contact the billing office as listed on your paper bill for additional information on methods of payment.

If you can't pay your whole bill at once, you may be able to set up a payment plan. This lets you automatically pay a small amount each month.

You might be eligible for financial assistance. Start the process by applying online, and we'll work with you to determine a payment arrangement or offer financial assistance based on your financial situation.

For billing questions or if you need further assistance, you can contact a member of our Patient Financial Services team by clicking here.

1. Once logged into your Account, find your care provider’s name in your Care Team on the homepage.
2. Click your care provider’s name, and then click the “Call” button.

With a new care provider:

1. Once logged into your Account, click “Find Care” in the top menu, or at the bottom of your screen if using the app.
2. Fill in your credentials using the search bar. You can include:
3. The condition, specialty, or care provider’s name
4. Your location,
5. Insurance, if available, and click the "Find Care" button in the search bar.
6. You will be presented with a list of care providers that best match your credentials, and with their availability next to their names.
7. If needed, please modify your search using the filters or changing what was entered in the search bar.
8. After selecting a care provider and clicking on an appointment time, fill out the form details and click “Submit”.
9. You will receive an email confirming your appointment details. You may be contacted by a member of the office staff as well.

With a member of your Care Team:

1. Once logged into your Account, find your care provider’s name in your Care Team on the homepage.
2. Click your care provider’s name, and then click the “Schedule Visit” button.
   If your Care Team member does not have this option available, then they do not have online scheduling available. Please contact their office to schedule a visit, instead.
3. After selecting an appointment date & time, fill out the form details and click “Submit”.
4. You will receive an email confirming your appointment details. You may be contacted by a member of the office staff as well.

If you cannot find convenient times available:

1. Click “Request Appointment” on the care provider you would like to schedule with.
2. Select who the appointment is for and fill out the form. Click “Request Appointment” to submit the form.

Some offices may need to be contacted directly to request an appointment.

1. Once logged into your Account, click the “Visits” quick link on the homepage.
2. Click the upcoming visit you wish to change.
3. If you wish to cancel, click “Cancel appointment”.
   If you wish to reschedule, click “Reschedule appointment” if the option is available.

OR

1. Once logged into your Account, scroll down to your Health Updates on the homepage.
2. Click “View details” of the upcoming appointment you wish to change.
3. If you wish to cancel, click “Cancel appointment”.
   If you wish to reschedule, click “Reschedule appointment” if the option is available.

Please note that some visit types cannot be rescheduled online. Please contact your care provider's office by phone during office hours to reschedule, cancel or for more options.

Yes, you can check in online using Account’s eCheck-In feature. To use this feature:

1. Check your inbox for an email titled “Check in for Your Upcoming Visit”.
2. Open the email and click the “Begin eCheck-In” button.
3. Follow the steps to check in.
4. Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.

OR

1. Check your phone for a text message from UChicago Medicine AdventHealth letting you know it’s time to check in for your appointment.
2. Click the link in the text message.
3. Follow the steps to check in.
4. Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.

OR

1. Once logged into your Account, scroll down to your Health Updates on the homepage.
2. Click the “eCheck-In” button of the upcoming visit.
3. Follow the steps to check in.
4. Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.

A link to join your scheduled video visit appointment will be sent either via email or text 10 minutes before your appointment.

You can also access your upcoming visits by signing into your UChicago Medicine AdventHealth Account and clicking the “Visits” quick link on the homepage or clicking the visit within your Health Updates.

To get started with 24/7 Virtual Urgent Care, please log into your UChicago Medicine AdventHealth Account, and click the “24/7 Virtual Urgent Care” option in your Care Team, or on the Find Care page below the search bar – where you can find other urgent care options.

If this is a medical emergency, please call 911 immediately.

We accept all UChicago Medicine AdventHealth and Disney employee insurances, such as:

• AdventHealth Employee Plan Aetna
• AdventHealth CastCare Allegiance
• Disney Cigna PPO
• Disney Cigna Consumer Choice

Otherwise, visits cost $64 or less if you have acquired a promotional code.

Some insurance plans cover video visits in your UChicago Medicine AdventHealth Account, so it’s a good idea to check with your insurance company first. If you don’t have insurance, the charge is $64 per visit.